Return Policy


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, send all returns and exchanges to...

Thread Work
316 Merrithew Street
Almonte Ontario CA K0A1A0.

Please make sure to include...

* the original receipt
* your email address
* your phone number
* your shipping address

Please also insure your return shipment for its full value, and note that Thread Work cannot be responsible for uninsured packages. If you are shipping an item over $50, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds or store credit are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@threadwork.ca.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@threadwork.ca and send your item to: 316 Merrithew Street Almonte Ontario CA K0A1A0.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 316 Merrithew Street Almonte Ontario CA K0A1A0

We are a small business so in general you will be responsible for paying for your own shipping costs for returning your item but depending on the item and/or the amount of the purchase we can give you a store credit for the shipping costs.

(Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.)

By the way... Free Shipping means also Free Returning :)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.